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This course will introduce the candidate to the functioning of the broad range of non-clinical and allied support services and infrastructure underpinning the day-to-day work of the hospital. Candidates will be required to spend time in major service areas to better understand how their functions impinge on patient care. Focus will be on the management, administration and organisation of these service units along with the impact of coordination and integration with clinical services. As far as possible the learning activities will be based in the candidate's own workplace.
|Faculty||Faculty of Health and Medicine|
|School||School of Medicine and Public Health|
The course aims to ensure that the candidates have a broad global understanding of organisational contribution and challenges associated with the non-clinical and clinical support services in the hospital. Development of informal networks within the institution and greater familiarity with both the work of the staff in these services and the staff as individuals is a planned outcome of this course.
As there are so many service areas within a hospital, 8 of these will be mandatory study areas and a further 3 may be chosen by the candidate (from a selection of different service category areas).
Candidates must spend at least 3 hours of personal contact time with managerial and service staff from each of the 8 mandatory areas and a further 3 elective areas (listed below). Arrangements with service staff will be facilitated by the mentor and hospital executive, but the major work of organising relevant appointments and activities will be undertaken by the candidate.The focus will be on managerial structure, administration and service organisation concerns of each department. Candidates will reflect on the interface of each service area on other areas, their own clinical service role and patient care.
A calendar will be kept by candidates, a reflective journal will be maintained via Blackboard or Wikispace and a short report (500 words) will be written by the candidate on each area. Suggested templates for a structured report will be available as a resource. Candidates will meet with their Academic Supervisor every two weeks.
Candidates will be enrolled in a Blackboard group discussion page to encourage candidate contact, understanding of differences between different hospital settings and maintenance and enrichment of newly established networks. There will be open online contact with the University Course Coordinator and the Academic Supervisor will feedback to the Co-ordinator at least once a fortnight.
Service Areas to be studied by the candidate are as follows ( mandatory areas to be selected by Advisory Board): Hospital structure: Engineering/ Utility services: including temperature, air-conditioning, gases, water, and electricity, back-up power. Car parking services Supply Areas: Kitchen and Nutritional Linen and laundry *Sterile supply/ CSU/CCSD Cleaning Safety: Staff Health OH & S and/or Fire and disaster Security Infection Control Pharmacy and drug safety Patient Flow areas: Reception and admissions Patient transport and taxi services Mobility services, including wards men and porter services Administrative services and community interface: Human resources and personnel recruitment and management Financial services Public relations and media communications Legal and insurance departments Communications: ICT/ Patient records Telephone services Postal and courier services Para-clinical and allied health: Blood bank and Pathology Hospital mortuary Occupational Therapy Physiotherapy / Limb centre / rehabilitation services (if available) Social services Dieticians Speech Pathology Nursing administration (can be within a designated clinical unit)
|Modes of Delivery||Distance Learning : IT Based
Distance Learning : Paper Based
Flexible Delivery / Student Centred Learning
Email Discussion Group
Experience Based Learning
Self Directed Learning
|Course Materials||None listed|
|Timetable||2014 Course Timetables for CLAM6007|