Process Analysis and Problem Solving

10 Units

This course introduces tools and techniques used to observe, understand and describe workflows and processes within organisations. Students then utilise traditional and emerging techniques to identify problems, and opportunities for improvement, within these workflows and processes.

Faculty Faculty of Science and Information Technology
School School of Design, Communication and Information Technology
Availability Trimester 1 - 2014 (Callaghan Campus)
Trimester 1 - 2014 (WebLearn GradSchool)
Trimester 1 - 2015 (Callaghan Campus)
Trimester 1 - 2015 (WebLearn GradSchool)

Students who successfully complete this course will have developed:

  1. The ability to gather information on workplace processes and procedures, and document these in a clear and unambiguous manner.
  2. Expertise in using a set of tools and techniques that allow them to identify and clearly explain the strengths and weaknesses within these processes and procedures.
  3. Experience in using innovative problem-solving approaches to define improvements and alternatives to present methods.
  4. The ability to work within groups in ways that create synergies and facilitate high quality outcomes in each of the areas above.
  1. Process Analysis, fact finding techniques and process documentation tools.
  2. Identifying opportunities and problems in the context of achieving business goals.
  3. Problem Solving Techniques including, but not limited to, group facilitation, brainstorming, process analysis, BPR, best practice, quality review, Delphi rounds and mindmapping.
  4. Creation of high quality business reports (both online and using more traditional approaches).
Replacing Course(s) INFO6040 - Information Systems Implementation
Transition NA
Industrial Experience 0
Assumed Knowledge Nil
Modes of Delivery Distance Learning : IT Based
Internal Mode
Teaching Methods Problem Based Learning
Self Directed Learning
Assessment Items
  • Essays / Written Assignments -
  • Examination: Formal -
  • Group/tutorial participation and contribution -
Contact Hours
  • Workshop: for 2 hour(s) per Week for Full Term
  • Lecture: for 2 hour(s) per Week for Full Term
Compulsory Components None listed
Course Materials None listed
Timetable 2015 Course Timetables for INFO6050

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