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Frequently Asked Questions

  1. Where do I find my login details?
  2. What is my Student Email?
  3. Where can I get a copy of my academic transcript?
  4. What do I do if my citizenship or residency details change?
  5. Where can I access semester/trimester and other important dates?
  6. How do I attend graduation?
  7. How can I get a student ID card?
  8. How do I contact GradSchool?
  9. How can I get help with IT and online services?

Enrolment and Study Matters

  1. Where can I view or change my course enrolment?
  2. When will my course materials arrive?
  3. What is Blackboard?
  4. Where can I access the library?
  5. Where can I access exam results?
  6. How can I appeal a final grade or result for my course?
  7. How can I apply for special consideration or extension for an assessment task or exam?
  8. What is Turnitin?

Fees and Charges

  1. How much are my course fees?
  2. What is FEE-HELP?
  3. Am I eligible for FEE-HELP?

Administration

1. Where do I find my login details?

If you applied through the Universities Admission Centre (UAC) you should revisit myHub two (2) days after accepting your offer to receive your username and password.

If you applied directly to GradSchool your student number was included with your offer letter. Your username is c followed by your 7-digit student number which can be found on your offer letter (eg c1234567).

Also included in your offer letter will be instructions on how to access the NuAccess Identity Management system to create a password. Further information about NuAccess can be found here

2. What is my Student Email?

The University provides a student email account for all students. The new email system replacing Studentmail is called NUmail. Please note that GradSchool and the University will contact you via your NUmail account for all official communications, including billing. You will be able to log in using the following:

Windows live ID: c1234567@uon.edu.au where 1234567 is your student number.

Password: This is the password that you created in NuAccess.

Remember that your password is case sensitive.

Log into NUmail

3. Where can I get a copy of my academic transcript?

Your academic record and results are available to view or print at any time in myHub. Official academic transcripts are only available from the University of Newcastle. Graduates are presented with one copy of their academic transcript at their graduation ceremony. To request additional academic transcripts please use the form located in the Online Forms section.

For further information please email the Enquiry Centre (enquirycentre@newcastle.edu.au) or phone them on +61 2 4921 5000.

4. What do I do if my citizenship or residency details change?

If your citizenship or residency details have changed you need to notify us. You will need to provide a certified copy of your new certificate or passport detailing this change. Please post these documents to GradSchool with a cover letter detailing these changes and include your student number and full contact details. Please note that scanned, emailed or faxed documents are not acceptable.

5. Where can I access semester/trimester and other important dates?

Visit the important dates page.

6. How do I attend graduation?

When you have completed all the requirements of your degree program, the Graduations department of the University will arrange for you to receive a letter of invitation to a Graduation Ceremony.

These letters are usually sent out about 4 weeks prior to the graduation ceremonies. If you do not wish to attend a graduation ceremony your testamur will be mailed to you after the ceremonies are held. If you require your testamur early you should complete the Request for Release of Testamur form located on the Online Forms page.

More information about Graduation

7. How can I get a student ID card?

Online and distance education students need to request a student ID card. The application form is located in the Online Forms section.

8. How do I contact GradSchool?

Email us
Telephone: +61 2 4921 8856 or 1800 88 21 21 (Australia Toll Free)
Fax: +61 2 4921 8636

9. How can I get help with IT and online services?

If you are experiencing IT problems with BlackBoard, Studentmail, myHub or any other online university services please contact IT Services:

Online Support Portal or Telephone: +61 2 4921 7000

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Enrolment and Study Matters

1. Where can I view or change my enrolment?

myHub

Here you can view and change your course enrolment, change your contact details, view your course fee invoice and a number of other important details and facilities.

2. When will my course materials arrive?

Course materials will start to be dispatched just prior to the commencement of the term, or as they become available from the Course Coordinators. Packages in Australia are delivered by Australia Post, overseas student packages are sent by DHL. If you are studying more than one course you may receive packages at various times.

An email will be sent to your NUmail account on the day your materials have been despatched from GS. Some learning materials will also be available electronically via Blackboard after the first day of trimester/semester.

Further information can be found in the Students section on the Course Materials page

3. What is Blackboard?

BlackBoard is the online learning delivery platform used at the University of Newcastle. Course materials and other resources are available for download via BlackBoard. You will be able to participate in Class discussion and interaction through BlackBoard.

Log into BlackBoard

4. Where can I access the library?

University of Newcastle Library

You will need to register for a Library PIN using your student number before you can utilise the Library's services and resources. 

Access to Short Loans Online

5. Where can I access exam results?

You can locate your current and previous examination grades via myHub - http://myhub.newcastle.edu.au

6. How can I appeal a final grade or result for my course?

The "Application To Appeal Against a Final Grade in a Course" Form is located in the Online Forms section. It is to be used in accordance with the Procedures for Appeal Against a Final Result after appropriate consultation with your course instructor where you have been unable to resolve a query about an assessment item or final result in a course.

Please note that a fee may be charged for this service.

7. How can I apply for special consideration or extension for an assessment task or exam?

The University recognises that during your studies, illness or other special circumstances beyond your control may affect your preparation for or performance in an assessment item or exam. In such situations, where it is a major assessment item or a formal exam that is affected, you must submit an application for special circumstances with supporting documentation.

In the first instance you should contact your course instructor by email and discuss your situation.

Should you then need to apply for special consideration please log on and apply through the Special Consideration system.

 

8. What is Turnitin?

Turnitin is a University system designed to help maintain academic integrity. You may be required to submit your assessment items via Turnitin.

More information on Turnitin 

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Fees and Charges

1. How much are my course fees?

Course fees are charged per course (10 units). You will be invoiced in the first two weeks of trimester/semester in myHub. Notification will be sent to your NUmail account.

Visit the Program Fees page for a fee per course list.

2. What is FEE-HELP?

FEE-HELP is a loan scheme through the Australian Government that assists eligible fee paying students to pay their tuition fees. FEE-HELP can cover all or part of a student's tuition fees.

The Australian Government pays the amount of the loan direct to the University. Students repay their loans through the Australian taxation system once their repayment income is above the minimum repayment threshold for compulsory repayment. Voluntary repayments may be made at any time, regardless of income.

You can only apply for Fee-Help after you have been made an offer into a program. Application is online in myHub under the myFinances section (select view eCAF).

3. Am I eligible for FEE-HELP?

The following students are eligible for FEE-HELP:

  • An Australian citizen (who will be residing in Australia for at least the study period for one unit of study within that program).
  • Holder of a Humanitarian Permanent Resident visa and will be resident in Australia for the duration of the units of study
  • Holder of a Permanent visa who will be undertaking bridging study for overseas-trained professionals and will be resident in Australia for the duration of the units of study

Further information can be found at: http://www.newcastle.edu.au/current-students/support/fees-and-scholarships/financial-assistance or http://www.goingtouni.gov.au/

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