Frequently Asked Questions
FIND THE ANSWER!
Answers to most frequently asked questions can be found using the University of Newcastle Ask UoN online tool. We have also provided a list of answers to common questions below.
- Where do I find my login details?
- What is my Student Email?
- Where can I get a copy of my academic transcript?
- What do I do if my citizenship or residency details change?
- Where can I access semester/trimester and other important dates?
- How do I attend graduation?
- How can I get a student ID card?
- How do I contact GradSchool?
- How can I get help with IT and online services?
- Where can I view or change my course enrolment?
- When will my course materials arrive?
- What is UoNline (including Blackboard)?
- Where can I access the library?
- Where can I access exam results?
- How can I appeal a final grade or result for my course?
- How can I apply for special consideration or extension for an assessment task or exam?
- What is Turnitin?
- What is myUoN?
- Can I defer my Offer?
- How much are my course fees?
- What is FEE-HELP?
- Am I eligible for FEE-HELP?
- What is the Student Services and Amenities Fee
If you applied through the Universities Admission Centre (UAC) you should revisit myHub two (2) days after accepting your offer to receive your username and password.
If you applied directly to GradSchool your student number was included with your offer letter. Your username is c followed by your 7-digit student number which can be found on your offer letter (eg c1234567).
Also included in your offer letter will be instructions on how to access the NuAccess Identity Management system to create a password. Further information about NuAccess can be found in our How to Enrol Guide (page 2 - Your Login Details).
The University provides a student email account for all students. The new email system replacing Studentmail is called NUmail. Please note that GradSchool and the University will contact you via your NUmail account for all official communications, including billing. You will be able to log in using the following:
Windows live ID: email@example.com where 1234567 is your student number.
Password: This is the password that you created in NuAccess.
Remember that your password is case sensitive.
Your academic record and results are available to view or print at any time in myHub. Official academic transcripts are only available from the University of Newcastle. Graduates are presented with one copy of their academic transcript at their graduation ceremony. To request additional academic transcripts, you can complete the Online Academic Transcript Request Form.
For further information please contact the University of Newcastle Enquiry Centre or by phone on +61 2 4921 5000.
If your citizenship or residency details have changed you need to notify us. You will need to provide a certified copy of your new citizenship certificate or passport detailing this change. Please post these documents to GradSchool with a cover letter detailing these changes and include your student number and full contact details. Please note that scanned, emailed or faxed documents are not acceptable.
Visit the important dates page.
When you have completed all the requirements of your degree program, the Graduations department of the University will arrange for you to receive a letter of invitation to a Graduation Ceremony.
These letters are usually sent out about 4 weeks prior to the graduation ceremonies. If you do not wish to attend a graduation ceremony your testamur will be mailed to you after the ceremonies are held. If you require your testamur early you should complete the Request for Release of Testamur form located on the Online Forms page.
More information about Graduation
To get a student card, simply visit a Student Hub with identification. Student Hubs can also provide you with a replacement card if yours is lost or stolen.
If you are studying online please complete a Student ID Card Mail Request form.
Telephone: +61 2 4921 8856 or 1800 88 21 21 (Australia Toll Free)
Fax: +61 2 4921 8636
If you are experiencing IT problems with BlackBoard, Studentmail, myHub or any other online university services please contact IT Services:
Student enrolment with the University of Newcastle is completed through the self-service online system, myHub.
In myHub, you can view and change your course enrolment, change your contact details, view your course fee invoice and a number of other important details and facilities.
Course materials will start to be dispatched just prior to the commencement of the term, or as they become available from the Course Coordinators. Packages in Australia are delivered by Australia Post, overseas student packages are sent by DHL. If you are studying more than one course you may receive packages at various times.
An email will be sent to your NUmail account on the day your materials have been despatched from GS. Some learning materials will also be available electronically via Blackboard after the first day of trimester/semester.
Further information can be found in the Students section on the Course Materials page
UoNline (including Blackboard) is the University's Virtual Learning Environment (VLE). The VLE is a collection of technologies used to provide online learning spaces, deliver online content and activities and facilitate online communication and collaboration to support teaching and learning at the University.
Blackboard is the online learning delivery platform used at the University of Newcastle. Course materials and other resources are available for download via Blackboard. You will be able to participate in Class discussion and interaction through BlackBoard.
You will need to register for a Library PIN using your student number before you can utilise the Library's services and resources.
If your course coordinator has made any specific library resources available, you can access these by searching Short Loans Online
You can locate your current and previous examination grades via myHub - http://myhub.newcastle.edu.au
The policies and procedures for appealing a final course grade can be seen at http://www.newcastle.edu.au/current-students/learning/assessments-and-exams/appealing-a-final-result.
Prior to submitting an appeal, you should contact your course coordinator to discuss your grade.
The University recognises that during your studies, illness or other special circumstances beyond your control may affect your preparation for or performance in an assessment item or exam.
You may need to apply for adverse circumstances if an illness or serious circumstance beyond your control prevents or affects your preparation or performance in an exam or assessment.
To apply for adverse circumstances, you must take the following steps:
- Read the Adverse Circumstances Affecting Assessment Items Procedure and Adverse Circumstances Affecting Assessment Items Policy to check your reasons for application are in line with these policies.
- Complete the online adverse circumstances application via the student portal, myUoN.
- Print the application coversheet and attach this to your supporting documentation (e.g. medical certificate, statutory declaration).
- Submit your application and supporting documentation either in person, or via mail to a Student Hub. If you are unable to bring your documentation in, you can email it to a Hub.
- If you application is successful, you will be sent an email (to your student email), informing you of this. When submitting your assignment, please include a copy of this email behind the coversheet.
Turnitin is an electronic text-matching system which allows you to revise your assessment and check for plagiarism and referencing issues prior to your final submission.
When you pre-submit to Turnitin, it will provide an originality report and you are given the opportunity to revise your work based on this report, before finally submitting your assessment.
Read some more on Submitting and Assignment through Turnitin.
muUoN is is the University of Newcastle student portal and online home. myUoN provides single sign-on access to the most important student systems, including NUmail, myHub and UoNline (including Blackboard).
myUoN has powerful messaging capabilities to help keep you informed on the matters most important to you, and your studies. Each student will have a myUoN profile which they can edit and individualise according to their preferences.
Students can access myUoN at http://myuon.newcastle.edu.au/.
Students that receive an offer of admission to commence postgraduate studies with the University of Newcastle are not able to defer their offer.
Your offer will remain valid for this the calendar year in which you are accepted to commence study. You must complete at least one course in that year. If you do not complete a course, your offer will lapse.
If you wish to commence studies in the following year, you will need to apply for admission, and your application will be assessed against the admission criteria in place at the time of application.
Please contact us at if you would like to discuss your options.
Course fees are charged per course (usually 10 units). Invoices are provided prior to the start of each term, and can be accessed via MyHub. You will be notified through your student email account a when your invoice is ready.
Visit the Program Fees page for a list of individual course fees.
FEE-HELP is a loan scheme through the Australian Government that assists eligible fee paying students to pay their tuition fees. FEE-HELP can cover all or part of a student's tuition fees.
The Australian Government pays the amount of the loan direct to the University. Students repay their loans through the Australian taxation system once their repayment income is above the minimum repayment threshold for compulsory repayment. Voluntary repayments may be made at any time, regardless of income.
If you wish to access a Commonwealth Government FEE-HELP loan and defer your tuition costs, you must complete an Electronic Commonwealth Assistance Form (eCAF) prior to the census date in your first term of study.
After receiving an offer of admission, eligible students can access their eCAF form via MyHub.
Further informationion is provided by the University of Newcastle Student Financials and Scholarships unit.
The following students are eligible for FEE-HELP:
- An Australian citizen (who will be residing in Australia for at least the study period for one unit of study within that program).
- Holder of a Humanitarian Permanent Resident visa and will be resident in Australia for the duration of the units of study
- Holder of a Permanent visa who will be undertaking bridging study for overseas-trained professionals and will be resident in Australia for the duration of the units of study
Further information can be found at: http://www.newcastle.edu.au/current-students/support/fees-and-scholarships/financial-assistance or http://studyassist.gov.au/sites/studyassist/helppayingmyfees/fee-help/pages/fee-help-
In October 2011, the Australian parliament passed legislation to allow Universities and other higher education providers to charge a compulsory Student Services and Amenities Fee (SSAF).
Since 2012, all University of Newcastle students have been required to pay this compulsory fee. The University is spending every dollar on student services - either completely new services or improvements to existing ones.
Further information is available at http://www.newcastle.edu.au/students/services-and-amenities-fee/.
Eligible students can elect to defer the payment of their SSAF by accessing an SA-HELP loan. To access an SA-HELP loan, students must a Commonwealth Assistance form prior to the census date in their first term of study.
PLEASE NOTE - Please note: Students who have already completed an eCAF for either HECS-HELP or FEE-HELP will still need to complete a new eCAF for SA-HELP. Students who don't complete an SA-HELP eCAF by census date will be required to pay the fee upfront.