Operations and Supply Chain Management

10 Units

This course develops an understanding of how operations can be transformed to provide an organisation with sustainable competitive advantage and/or superior customer service. It is designed for non-operations managers. The course commences with the development of a thorough understanding of the nature of business processes and their measurement with particular emphasis on operations and supply chain tools and techniques. These tools and techniques are equally applicable to manufacturing and services industries.

Variability is introduced to business processes and we examine its effect on waiting times, throughput losses, quality and inventory management. Sustainable competitive advantage accrues to those businesses that use operations and supply chain tools and techniques to maximise both the cashflow through the business and the margin that the business warns on that cashflow.

This course provides students with knowledge of qualitative and quantitative methods used in operations and supply chain management and the skills to apply that knowledge to specific business issues.

Faculty Faculty of Business and Law
School Newcastle Business School

Not currently offered

Previously offered in 2013, 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005

Learning Outcomes

On successful completion of this course, student will be able to:

  1. Demonstrate a clear understanding that by better matching supply with demand, a business can achieve significant competitive advantage over their rivals;
  2. Apply concepts, tools and techniques in operations and supply chain management across a range of business types and sizes to improve practices and organisational performance;
  3. Demonstrate a clear understanding of the trade-off between efficiency and effectiveness and be able to apply that understanding in specific cases;
  4. Plan, organise and control operations and supply chain management activities for the efficient and effective design, production and delivery of products and/or services.

This course has allocated approximately 20 per cent to strategy, 40 per cent to tools and techniques and 40 per cent to the application of strategy, tools and techniques to business issues.

Basic quantitative methods are included (e.g. process metrics, basic forecasting, basic inventory management tools) but heavier quantitative methods are excluded.

Main content areas include:

  1. Introduction to operations and supply chain management: increasing the pace of wealth creation, business processes, process re-engineering;
  2. Efficiency:
  • processes, flowcharts, process metrics
  • product design, process design, process selection and facilities layout
  • process flows, impact of batch size and set-up time
  • strategic capacity planning
  1. Variability

* waiting times, performance and throughput losses * quality control, the Toyota production system 4. Effectiveness * demand forecasting, sales and operations planning, production scheduling 5. Matching supply with demand * yield management * trade-offs, managing the whole supply chain

Replacing Course(s) Not Applicable
Transition Not Applicable
Assumed Knowledge Basic/intermediate MS Excel skills
Assessment Items
  • Examination: Class - Mid trimester test
  • Examination: Formal -
  • Other: (please specify) - Tutorial exercises
Contact Hours
  • Lecture: for 36 hour(s) per Term for Full Term
Timetable 2018 Course Timetables for GSBS6610
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