Process Analysis and Problem Solving

10 Units

This course introduces tools and techniques used to observe, understand and describe workflows and processes within organisations. Students then utilise traditional and emerging techniques to identify problems and opportunities for improvement within these workflows and processes.

Faculty Faculty of Engineering and Built Environment
School School of Electrical Engineering and Computing

Not currently offered

Learning Outcomes

On successful completion of this course, students will be able to:

  1. The ability to gather information on workplace processes and procedures, and document these in a clear and unambiguous manner.
  2. Expertise in using a set of tools and techniques that allow them to identify and clearly explain the strengths and weaknesses within these processes and procedures.
  3. Experience in using innovative problem-solving approaches to define improvements and alternatives to present methods.
  4. The ability to work within groups in ways that create synergies and facilitate high quality outcomes in each of the areas above.
  1. Process Analysis, fact finding techniques and process documentation tools.
  2. Identifying opportunities and problems in the context of achieving business goals.
  3. Problem Solving Techniques including, but not limited to, group facilitation, brainstorming, process analysis, BPR, best practice, quality review, Delphi rounds and mindmapping.
  4. Creation of high quality business reports (both online and using more traditional approaches).
  • This course replaces INFO6040. If you have successfully completed INFO6040 you cannot enrol in this course.
Replacing Course(s) This course replaces the following course(s): INFO6040. Students who have successfully completed INFO6040 are not eligible to enrol in INFO6050.
Assessment Items
  • Essay: Essays/Written Assignments
  • Tutorial / Laboratory Exercises: Group/tutorial participation and contribution
  • Formal Examination: Formal Exam
  • Case Study / Problem Based Learning: Case Study

Contact Hours Not currently offered
Course Materials
  • Business Analysis Techniques: 99 Essential Tools for Success
  • Business Analysis
Timetable 2017 Course Timetables for INFO6050
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